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We respect our customers' privacy and will not divulge any of our customers' information to anyone or sell customer's information to a third party. Be rest assured that all customers' information you submit to us will stay with us only.

Register on website and make account while make order on website please.

We will have your order detail information including the shipping address and phone number.

Order statue could be modified on website and you shall be able to receive confirmation email or notifications after we update the order statue.

We will be able to ship your watch out within 7-10 days after order placed on website.


We are offering the following shipping options:


1. Insuranced Express shipping -- Costs $30.00 for each order.

2. Insuranced Express shipping -- Costs $50.00 for each order(Some remote countries ).

3. Transshipping Via UK to EU-- Costs $60.00 for each order.


Theonewatches

Absolutely no extra charges like dealing, processing etc., return or exchange is free.

We accept Credit Card Payment, Bank Transfer, Transferwise, Western Union and Bitcoins payment.

We offer free return within 7 day after receipt of the parcel.

If you don't like it or the product you received has flaws, you can send it back by local airmail parcel to us.

The local shipping fees to us should on customer's side. 

After receipt of the return parcel, and we confirm the items are in same condition like when it being sent out, we will give full refund for the order payment back to you!

Customers should take responsible for the importing taxes charged by your local customs. Mostly this happening very rare. We will declare a low value in the shipping invoice inside the parcel. Customs regulations are various in different countries. If your local customs requires a tax no. in clearing the parcel, please send us the no. before we sending the parcel, we will declare your tax no. inside the invoice.
We will update you the tracking no. in the order situation of the website after shipment effected. Meanwhile, you will be notified by email via website automatic system. As soon as you got the tracking no., you may track it on the website: Http://www.17track.net/.
While tracking no. provided, it will takes about 1-2 days before appearing tracking statue on the website. The processing procedure will takes 24-48 hours by the shipping agent.
Sure you can. For exchange of products, buyers should agree with these: 
Make sure that items not used or worned, and in same condition as the statue when you receive it. 
Pay for the delivery charges of returning the parcel.
Notify us before return the parcel.
Please don't apply chargeback without communicating with us in advance. All chargeback without informing will be objected and will influence credits of both sides. Refund will be processed by us via our cooperative credit card company after return/refund procedures done. We will providing thoughtful after-sale services to customers, you would feel safe for the funds which spent on us.
Yes, we provide watches that are not seen at our website. Under this occasion, please send pictures and requirement to us. After prepared, we’ll confirm with you before shipping.
We can assure that the pictures on our website are took of the real products. Regarding the size, we can't promise to mark them one by one. However,we can assure that the sizes are the same as the original ones.
Yes, you are welcome to order a watch to check about the quality and delivery time.
When you first receive your automatic replicas, you need to wind it for 3 minutes straight before wearing it. If you wear it everyday, it will continue to wind itself on your wrist with your movement. If you stop to wear it more than 2 days, the watch will need to be reset, and then will start to move automatically wind itself once you start wearing it again. You don't need to replace a battery, the watches keep precise time when it is running, and most of all, this type of movement is exactly as original ones.
To set time, you need to turn button in anti-clockwise direction if you have a screw-in lock watch. Gentally pull the button out a little bit. The best way is to use thumb and index finger and use the finger knuckle as a lever in order to pull the button out with as little force as possible. You can feel a little "click". Now you can set time by turning it anti-clockwise. This would turn the minute-hour hands forward until you set the right time. When time is set, push the button back and turn the button clockwise for a few rounds.
When you don't know how to adjust the belts of some watches, you can write down the size of your wrist on the remarks in your order. Then we 'll adjust the right length for you. If you prefer the belts to be a little looser, you may explain it beside. I'd like to remind you that this service is free. The parts that have been taken off will be sent to you for your future usage.There are two ways provided below for your reference to measure your wrist:1. Using the cloth measurer. 2. Using paper strip and mark on it, then measure it by ruler.
We have promotions and discount coupons often, subscribe to our newsletter at the bottom of the page to receive them in time.
We are glad to tell that we can offer COD (Cash on Delivery) service to some specific countries, please contact us see if your country is on the COD list.
We always declare as "watch" or "timer" or "gift", we can't mislead the declaration or else you won't get anything. Sometimes we put Fashion Watch, Repaired Watch, Toy Watch, etc. If you want us to declare any value (usually for experienced customers) just let us know. But if you don't have experience, let us decide based on our experiences, usually we declare the value between $15 - $50.
DO NOT CALL DHL, EMS or any logistic company related to your shipment for any reasons. Contact us, communicate and just relax. Keep in mind, sometimes we use regular postal office to make it safe, and mostly they are very slow. Do not panic, just relax, and contact us for any matters.
Simply contact us for this matter, usually they need a price and payment proofs. We will provide invoice of your package with any particular match amount with your package declaration. Just be calm and do not panic.
We will give you 2 options as part of our warranty coverage :1.Go to local repair (because it is usually minor issue caused by shakes and some small screw are loose). Find out the price and we will cover the cost if it’s reasonable. This option is usually for someone who doesn't want to wait any longer to send back, repair, and re-deliver. 2.Return the watch to us, and we will repair it. Please note that it will take time. Just be patient to wait until all solved and we can deliver it back. Return shipping cost will be on your side. There are some requirements on shipping matters: 1).Use EMS, or regular postal office (registered mail) of your area. DO NOT use some major logistics companies like Fedex or DHL. 2).Declare as: broken watch (timer) to repair less than $10 value 3).We will give you return address if you want to choose this option

Theonewatches Team